RETURN & EXCHANGE
All items are non-refundable. If you are not completely satisfied with your received items, don't worry! All regular priced items are eligible for one-time exchange.
You may exchange products within 7 days in its original condition after receipt of the order (based on the delivery record) and upon pre-approval of La Mia Moda Hong Kong Official Online Shop. Unless there is product quality problem, all products are allowed exchange only once. All merchandises including packaging should be in its original good conditions that it can be sold again.
The value of the replacement merchandise should be equal to the price of the original merchandise. If the value of the replacement merchandise is higher than the original price, the customer is required to pay the difference.
WHAT ARE THE NON-RETURNABLE/ NON-EXCHANGEABLE ITEMS?
We DO NOT accept returns or exchange of certain products, including:
§ Any product that is returned more than 7 days after receipt
§ Any product that has been worn or used
§ Any markdown, clearance or sales product
§ Any Special edition item or item labelled as "Non-exchangeable/ Non-returnable"
§ Products not sold on La Mia Moda Hong Kong Official Online Shop
IF THE SIZE DOES NOT FIT, CAN I RETURN/ EXCHANGE THE ORDER?
Yes. If the size does not fit you perfectly and you would like to return/ exchange the order, please contact our customer service representatives about your request.*
* This is not applicable to any markdown, clearance or sales product. Terms and conditions apply.
WHAT TO DO IF I WANT TO RETURN/ EXCHANGE THE ORDER?
1. Please contact our customer service representatives by email and provide all the following information:
§ Your order number
§ Item pictures – actual item picture and outer packaging intact, if any
§ Reason(s) for exchange
2. Once your returns request is received and all details are confirmed, we will issue you a return number by e-mail. (normally will take 2 working days). Without a return number, we may refuse to accept the returns.
3. Please return the items within 3 days (except public holiday) of receiving our reply, otherwise it is NOT acceptable. Please send back the returned item(s) with the shipping box or bag to ensure the the outer packaging of the item(s) is intact and the returned item(s) are not prone to damage during transit. Please also include a note in the parcel with your order number and return number. It will help our staff to easily identify the items, otherwise it is NOT acceptable. Address for return: Unit 1504, 15/F, Island Centre, 1 Great George Street, Causeway Bay, Hong Kong. Note if you cannot exchange/ return the item(s) within 3 days, your return request will be cancelled.
4. You are responsible for the return and exchange delivery costs (except replacement for damaged items). You must return items by register mail or courier prepaid, please remember to ask your courier/ post office for a proof of posting certificate and keep it safe for our reference. If the returned item(s) are lost in transit and you are not able to provide the delivery proof, La Mia Moda will not be held responsible for the loss.
5. When the item(s) is back to our warehouse, it is inspected to be in its perfect original condition by our team (all internal labels / packaging must be intact) in the next couple of working days. If the return request is valid, we will arrange exchange. You are responsible for the related delivery costs (except replacement for damaged items).
La Mia Moda reserves the right to amend our Returns & Exchange Policy without prior notice. If the returned item(s) in question do not meet our standards, we reserve the right to refuse return or exchange. In case of any disputes, the decision of La Mia Moda shall be final.
CAN I CHANGE THE COLOR, SIZE OR SHIPPING ADDRESS ON THE ORDER?
If the order is paid, please contact the customer service representative ASAP. Our customer service representative will check and confirm whether your order has been dispatched and whether the order can be altered / cancelled.
I PURCHASED PRODUCTS AS A GUEST/ MEMBER, MAY I CANCEL THE ORDER?
Yes. Provided that the order has not been dispatched, you can cancel the order no matter you checkout as a guest or member. You may send your request to our customer service representative indicating the order number and our team will check and confirm whether your order has been dispatched and whether the order can be cancelled.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
If you were to accidentally receive an item that you did not order, please contact our customer service representative. We are more than happy to re-send you the desired item(s).
WHAT TO DO WHEN THE PRODUCT IS LOST OR DAMAGED DURING DELIVERY?
All items are inspected before being sent out to customers to ensure good quality of your purchase orders. In case of manufacturing fault, please send e-mail to us and attach photos of faulty items (1 picture of damaged part and 1 picture of item as a whole) to request a return & replacement. We bear the return shipping cost and replacement will send to you ASAP. Please note that we can only arrange replacement for the same product in same size and color, if that item is no longer available, you will receive full refund for the faulty items.
The following conditions are not considered to be faulty:
§ Damage as a result of wear or usage
§ Color discrepancy: product color may be slightly different when viewing with different monitors. Individual perception of color and lighting effect when product photo shooting will also affect products displayed in the pictures.
§ Size tolerance: due to different materials and different methods of measurement, please allow around 1 inch discrepancy on the size.
WHERE ARE "REMOTE AREAS" OF HONG KONG?
New Territories: Ma On Shan / Sai Kung / Sham Tseng / Tin Shui Wai / Tiu Keng Leng / Tseung Kwan O / Clear Water Bay / Shatin / Tai Po / Fanling / Sheung Shui / Yuen Long / Tuen Mun / Tai Wai and etc.
Hong Kong Island: Shek O / Stanley / Repulse Bay / Tai Tam / Deep Water Bay and etc.
Outlying Islands: Lantau Island (Tung Chung / Discovery Bay / Chap Lap Kok [includes Hong Kong International Airport] / Hong Kong Disneyland / Mui Wo / Pui O / Cheung Sha / Tong Fuk / Shek Pik / Ngong Ping / Tai O) / Ma Wan / Cheung Chau / Lamma Island / Peng Chau and etc.